How long will it be before I receive my DYO piece?
Each necklace takes three days to assemble. After that, domestic shipments take from 1-5 business days, and international shipments take 2-3 weeks.
Can I purchase a chain or pendant individually?
We do not sell individual Design Your Own components. All chains must be purchased with at least one pendant, and no pendants can be purchased without a chain.
What is the return/exchange policy for DYO?
Due to the custom nature of each design, all DYO purchases are final sale.
I know there are no returns, but the necklace I received is damaged.
We’re sorry about that! Please contact our customer service department at email@example.com or 1-877-SATYA-NY, and we replace the damaged item.
What are the DYO components made of?
Chains and pendants are either sterling silver, gold vermeil or gold plate over brass. All gemstones are semiprecious.
Is there special packaging for DYO pieces?
Your design will arrive in the signature Satya Jewelry box and organza bag. In addition, there will be a special DYO insert only available with custom orders.
How do I care for my DYO piece?
See our Jewelry Care page for more information.
If there are spaces between my pendants in the preview pane, will there be spaces on my necklace?
Pendants will be strung onto your chain of choice in the order that you arrange them, however, they will all sit next to each other, without spaces.
Are the pendants shown to scale?
Yes, all pendants are shown to scale in the preview pane.
How will my necklace lay?
Here are a few examples of how different silhoutes will lay;
Design Your Own isn’t working. Is it compatible with all browsers?
DYO is most compatible with Google Chrome 18 or higher , Safari 5.2.1 or higher, Firefox 19+ and Internet Explorer 9. If you are using Internet Explorer, please use version 9 or above. Earlier versions are not supported.
If I have additional questions, whom should I contact?
Feel free to contact our customer service department at firstname.lastname@example.org or 1-877-SATYA-NY