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H O W  L O N G  W I L L  I T  B E  B E F O R E  I  R E C E I V E  M Y  D Y O  P I E C E ?
Each necklace takes three days to assemble. After that, domestic shipments take from 1-5 business days, and international shipments take 2-3 weeks.

C A N  I  P U R C H A S E  P E N D A N T S  I N D I V I D U A L L Y?
We do not sell individual Design Your Own components. All chains must be purchased with at least one pendant, and no pendants can be purchased without a chain.

W H A T  I S  T H E  R E T U R N  P O L I C Y  O N  D Y O ?
Due to the custom nature of each design, all DYO purchases are final sale.

I  K N O W  T H E R E  A R E  N O  R E T U R N S, B U T  T H E  N E C K L A C E  I  R E C E I V E D  I S  D A M A G E D?
We’re sorry about that! Please contact our customer service department at customerservice@satyajewelry.com or 1-877-SATYA-NY, and we replace the damaged item.

W H A T A R E  T H E  D Y O  C O M P O N E N T S  M A D E  O F ?
Chains and pendants are either sterling silver, gold vermeil or gold plate over brass. All gemstones are semiprecious.

I S T H E R E  S P E C I A L  P A C K A G I N G  F O R  D Y O?
Your design will arrive in the signature Satya Jewelry box and organza bag. In addition, there will be a special DYO insert only available with custom orders.

H O W  D O  I  C A R E  F O R  M Y  D Y O  P I E C E ?
See our Jewelry Care page for more information.

I F  T H E R E  A R E  S P A C E S  B E T W E E N  M Y  P E N D A N T S  I N  T H E  P R E V I E W  P A N E, W I L L  T H E R E  B E  S P A C E S  O N  M Y N E C K L A C E ?
Pendants will be strung onto your chain of choice in the order that you arrange them, however, they will all sit next to each other, without spaces.

A R E  Y O U R  P E N D A N T S  S H O W N  T O  S C A L E ?
Yes, all pendants are shown to scale in the preview pane.

H O W  W I L L  M Y  N E C K A L C E  L A Y ?
Here are a few examples of how different silhoutes will lay;

DYO1DYO2DYO3

 

D E S I G N  Y O U R  O W N  I S N 'T  W O R K I N G. I S  I T  C O M P A T I B L E  W I T H  A L L  B R O W S W E R S ?
DYO is most compatible with Google Chrome 18 or higher , Safari 5.2.1 or higher, Firefox 19+ and Internet Explorer 9. If you are using Internet Explorer, please use version 9 or above. Earlier versions are not supported.

I F  I  H A V E  A D D I T I O N A L  Q U E S T I O N S, W H O M  S H O U L D  I  C O N T A C T?
Feel free to contact our customer service department at customerservice@satyajewelry.com or 1-877-SATYA-NY (1-877-728-9269)