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Call us: 1-877-SATYA-NY

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faq

FAQ

Online: 24 hours a day at www.satyajewelry.com Phone: 9 AM – 5 PM Monday through Friday, Toll-free at 1-877-SATYA-NY (1-877-728-9269) or 212-243-6930 x 104 or x 130  In-person: At a Satya Boutique or Retailer.
We accept MasterCard, American Express and Visa
All of our online ordering processes use Secure Socket Layer (SSL) encryption, which protects your information. If you do not feel comfortable placing an order online, you can place it over the phone by calling us at 1-877-SATYA-NY (1-877-728-9269).
Of course you can! Simply enter your promotional code when prompted during the checkout process. Please note that promotional codes are not valid on already reduced items, 18kt gold, or charity pieces.
Satya Jewelry is required to charge applicable sales tax for New York State only. Tax will be calculated during checkout, and will be included in your order total before you confirm your order.
Please contact your country's customs office for details.

MY ORDER

Only orders that have not yet shipped can be canceled or modified. Please note that we try to begin processing orders as quickly as possible to ensure timely delivery. For this reason, please contact us via phone or email as soon as you realize you’d like to make a change. Please have your order number handy
You will receive an email confirmation after your order has been received. After 5 pm on that business day, you will receive another email with your tracking number. You can use this number to track your order.
We’re sorry about that! Unfortunately, we do not accept wait lists for items. You can contact us if you would like to find out more information about the item, including whether or not we will be receiving more quantities. Keep in mind that we often offer pre-orders for our limited edition collections, in order to ensure that you receive the pieces you most covet.
Your cart is not guaranteed until you proceed to check out with your order. We do our best to maintain an up-to-date inventory, but during times of increased shopping traffic, inventory discrepancies do sometimes occur. If we are unable to fulfill your order in its entirety, you will receive an email notification, and will be refunded the purchase price for any sold-out items. Please allow up to one week for credit card charges to be reversed.
We do not sell individual components or half-pairs of earrings. However, we do offer customization options through our DESIGN STUDIO.
Our jewelry falls into three categories – sterling silver, mixed metals, and 18kt gold. Our silver pieces are made of solid .925 sterling silver. Our mixed metal jewelry is a gold plate over brass. Between the gold and brass is a layer of palladium, which helps the gold bond to the brass inner layer. These mixed metal pieces have a style name that ends in “-B.” Any items described as “gold” fall into this category unless specified as 18kt.

All Gold:
Brass (base metal), then a layer of Palladium (one of the PGM’s, platinum group metals), 20 mils of Gold, matte

All Silver:
Sterling Silver .925, matte and slightly oxidized in order to make any designs pop
Some larger styles are Brass with a Palladium layer and 20 mils of Silver plating over that, matte
Gunmetal in 2 ways:

Oxidized sterling silver or plating layer of Ruthenium (over palladium, over brass), matte

Rose Gold:
Brass, layer of Palladium, Gold, 5 mils Rose Gold, matte
Rose gold alloy composition: 58.5% gold, 32.5% copper, 9% silver
*mil = 1/1000of an inch
We do our best to source stones that are ethically mined. Most of the stones in our collection come from Thailand and India, as well as Tuscson and Turkey. When working with vendors, we are sure to contact them for details on stone sourcing and mining.
80% of Satya Jewelry is assembled/finished in USA, all cast pieces are made in Thailand or India.
Yes. Please indicate that the order is a gift by checking the appropriate box during your order checkout. These orders will be shipped with a packing slip that does not include pricing information. All items come in a jewelry box and held in an organza bag. This will be shipped in a cardboard box padded with tissue paper.
You can purchase an e-gift card online in any of the following denominations: $25, $50, $75, $100, 150, 200, by clicking here.Kindly note, they are not redeemable in our Boutiques or retail locations.
You can check the balance on your e-gift card by logging into your account.
Yes. You can either select to email the e-gift card directly to the recipient or select the physical gift card option to be mailed to the recipient.
You can redeem your e-gift card by registering online at Satyajewelry.com or logging into your existing account.
Call toll free 1-877-Satya-NY (1.877.728.9269) or 212.243.6930 ext. 104 Monday - Friday 9am - 5pm EST. You may also e-mail us at customerservice@satyajewelry.com