How long will it be before I receive my DYO piece?
Each Design Your Own Piece takes three days to assemble. After that, domestic shipments take from 1-5 business days, and international shipments take 2-3 weeks.
Can I purchase pendants indiviually?
We do not sell individual Design Your Own components. All chains & bracelets must be purchased with at least one pendant.
What is the return policy on DYO?
Due to the custom nature of each design, all DYO purchases are final sale.
I know there are no returns, but the necklace/bracelet I recieved is damaged?
We’re sorry about that! Please contact our customer service department at email@example.com or 1-877-SATYA-NY, and we replace the damaged item.
What are the DYO components made of?
Bracelets, Chains and pendants are either sterling silver or gold plate over brass. All gemstones are semiprecious.
Is there special packaging for DYO?
Your design will arrive in the signature Satya Jewelry box and organza bag. In addition, there will be a special DYO insert only available with custom orders.
How do I care for my DYO piece?
See our Jewelry Care page for more information.
Are your pendants shown to scale?
Yes, all pendants are shown to scale.
How will my necklace/bracelet lay?
Here are a few examples of how different silhoutes will lay;
If I have additional questions, whom should I contact?
Feel free to contact our customer service department at firstname.lastname@example.org or 1-877-SATYA-NY (1-877-728-9269)