Shipping Policy


PROCESSING TIME

All orders are processed within 1-3 business days from the time order is received. Orders are processed Monday-Friday, excluding major holidays. Shipping time is applied after the order has been processed. All Next Day Air orders must be submitted be by 11am EST to be dispatched same day.

 

DOMESTIC SHIPPING

We offer FREE first class USPS shipping for all US orders $150+.

Service

Cost

Estimated arrival time

USPS First Class

calculated at checkout

2-7 business days

USPS Priority Mail

calculated at checkout

1-3 business days

UPS Ground

calculated at checkout

1-5 business days

UPS 2 Day Air

calculated at checkout

2 business days

UPS Next Day Air

(*Orders must be submitted by 11am EST to ship same day)

calculated at checkout

1 business day

 

INTERNATIONAL SHIPPING

We ship Worldwide! All orders shipped outside of the United States are shipped via USPS International or DHL. All international orders may be subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with Satya Jewelry and are to be paid by the recipient upon delivery.

Service

Cost

Estimated time of arrival

DHL Express (RECOMMENDED)

Calculated at checkout

2-5 business days

USPS International

calculated at checkout

7-25 business days.

 

*PLEASE NOTE*  USPS has limited tracking available. Once the package leaves the US, there is no tracking update until the order arrives in the end country.  If you are looking for a quicker shipping option, we highly recommend DHL because of timeliness, efficiency, and accessibility to updated tracking information

POSSIBLE DELAYS

When the parcel reaches the destination country, it may be subject to customs delays due to standard clearance procedures of the receiving country. This is beyond the control of Satya Jewelry and any original shipping time estimates.

REFUSED SHIPMENTS

If you refuse a shipment from Satya Jewelry, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us.

GIFTS

If the order is a gift, the cost of the item will still be included on the customs form.  To prevent penalty by law we are required by customs authorities to declare the value of all parcels.

 

RETURN POLICY

We pride ourselves in offering some of the best jewelry you can find and ultimately want you to love your purchase. Sometimes, things just don’t work out as planned and we understand. Satya Jewelry gladly accepts returns on most unworn, unwashed, damage free items within 14 days from delivery date.

Returns must post marked within 14 days of original ship date. Orders post marked after the outlined time will receive a store credit. Orders post marked after 30 days will be returned at the customer’s expense. Once returns are received please allow up to 14 days for return to be processed

To initiate a return, Please visit our RETURNS CENTER . A rep will get back to you within 1-2 business days. If you choose to return your order using a prepaid return label, a return shipping fee of $4.99 will be deducted from the final refund amount. 

FINAL SALE, SAMPLE SALE, LIMITED EDITION, GIFT CARDS ARE FINAL SALE AND CANNOT BE RETURNED

Merchandise purchased online cannot be returned at Satya Jewelry store locations.

Shipping and handling costs are not refundable.

 

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