Refund policy

E X C H A N G E S / R E T U R N S
If for any reason you are not satisfied with your purchase, or if you would like to exchange it, please return your jewelry with this form . We will gladly process an exchange or refund the full
amount paid (less shipping charges) within 14 days of the receipt of purchase. Jewelry must be returned in original condition – unworn and with tags. Please package the jewelry in its original box with extra padding
in order to prevent damage during shipping. Satya Jewelry is not responsible for items lost in transit. At this time, online purchases may not be returned through our stores.
Charity, Custom Design Your Own Necklaces and Sale items cannot be returned or exchanged. Items with a Final Sale price adjustment are unfortunately not eligible for return or exchanges.

Right of Withdrawal (European Union customers)

If you are a consumer in the European Union, this right applies to you in addition to our Exchanges/Returns policy above. You have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days from the day you (or someone you nominate) receive the goods. If your order arrives in multiple shipments, the period runs from the day you receive the last item.

To exercise your right of withdrawal, notify us of your decision before your order ships, or within 14 days of delivery, using our withdrawal request form: https://www.satyajewelry.com/account. You may also tell us by a clear statement by email to customerservice@satyajewelry.com or by phone at 1-877-728-9269 / 212.243.6930 ext. 104 (Mon–Fri, 9am–5pm EST). When you submit a request, you will receive confirmation that it has been received.

To meet the deadline, it is enough that you send your communication before the 14-day period expires.

Effects of withdrawal: If you withdraw, we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after we are informed of your decision. We may withhold reimbursement until we receive the goods back or you provide proof of return, whichever is earliest. You must send the goods back without undue delay and no later than 14 days after you notify us. You are responsible for return shipping costs. Jewelry should be returned in its original condition and packaged securely; Satya Jewelry is not responsible for items lost in transit.

Exceptions: The right of withdrawal does not apply to goods made to your specifications or clearly personalized, including Custom Design Your Own Necklaces, nor to charity items, sale items, or items with a Final Sale price adjustment.

M A I L I N G A D D R E S S :
Satya Online
ATTN: Returns
146 W. 29th Street
RM 4E
New York, NY
10001

R E P A I R S

Satya Jewelry offers a one-time replacement or one-time repair within the first year of purchase due to a manufacturer defect. If your purchase was made at a non Satya Jewelry location, please return your item to the point of purchase as it may be covered under a different policy. Repairs typically take 4-6 weeks to complete. Please be aware items purchased during One of A Kind and Sample Sale Event may not be able to be repaired or replaced. Repair or replacement will be based on availability of materials.

Mala’s, Fine Jewelry, bracelets and Treasure box pieces in need of repair will be assessed by our repairs department. Within two weeks of receipt of your repair you will be contacted with an estimated cost. Repair times on Mala’s, Fine Jewelry and Treasure Box will be 6-12 weeks. Satya Jewelry does not offer replacement or repair on items purchased at Private or Sample Sale(s) at this time.

M A I L I N G A D D R E S S :
Satya Online
Attn: Repairs
146 West 29th Street, Rm 4E
New York, NY 10001

Be sure to package your repair in a secure box and mail it to us via USPS or any other insured delivery service. Satya Jewelry is not responsible for items lost in transit.

A D D I T I O N A L Q U E S T I O N S
Call toll free 1-877-SATYA-NY (1.877.728.9269) or 212.243.6930 ext. 104 Monday - Friday 9am - 5pm EST. You may also e-mail us at customerservice@satyajewelry.com