Your jewelry carries your intentions. If a piece arrives with a defect or needs attention after wear, here’s how our warranty and repairs work—what’s covered, how to begin, shipping details, and mindful care that helps keep your talisman ready for every chapter ahead.
Quick answer: What our warranty covers
Core coverage: We offer a one-year warranty on eligible items purchased on satyajewelry.com by the original purchaser. Coverage addresses defects in materials or workmanship under normal use with a one-time repair or, at our discretion, a comparable replacement. Review current terms on our Warranty & Repairs page.
Fine jewelry: Our 14kt gold fine jewelry carries a lifetime warranty for defects in materials or workmanship for the original purchaser. For ongoing care guidance, see Jewelry Care & Meaningful Tips.
What’s not covered
- Excluded purchases: FINAL SALE, Sample Sale, limited edition, and sale items aren’t covered and aren’t eligible for warranty repair or replacement. Details live on Warranty & Repairs.
- Alteration, misuse, or damage beyond normal wear: We may void coverage if an item shows modification, abuse, or damage beyond normal wear, as determined by our jewelry professionals. See policy language on Warranty & Repairs.
- Loss or theft: Lost or stolen items aren’t covered. See reminders on Warranty & Repairs.
How to start a warranty claim or repair
- Find your order details: Locate your satyajewelry.com order number. Warranty applies to the original purchaser. Confirm eligibility on Warranty & Repairs.
- Photograph the issue: Clear, well‑lit images help our team assess the best path forward.
- Email Customer Care: Send your order number and photos to customerservice@satyajewelry.com. You can also reach us via the contact page.
- Ship only after authorization: Please wait for our email with packing and address instructions before mailing your jewelry so it’s routed correctly and handled quickly.
Purchased from another retailer? Please contact that store for assistance; their policies may differ. See return and repair notes in our Refund Policy.
Shipping and responsibility
- Shipping costs: Customers are responsible for shipping charges related to a warranty repair or replacement. This is outlined on Warranty & Repairs.
- Packing tips: Use a secure, padded box; insure the package and obtain tracking. We aren’t responsible for items lost in transit. You’ll find packing reminders and our mailing address in the Refund Policy.
Restringing and specialized work
For a bracelet or mala restring, please include all original beads and any charm to be eligible for service. After we review your photos, we’ll confirm options by email. Restring and special‑category details appear on Warranty & Repairs.
Typical timelines: Standard repairs generally take about 4–6 weeks once received; malas, fine jewelry, and Treasure Box items may require 6–12 weeks. Timing can vary based on parts and assessment; see estimates in our Refund Policy.
Warranty or paid repair? Use this quick comparison
If you’re unsure which path fits, this chart can help you decide. When in doubt, email photos and your order number—we’ll guide you.
| Path | Eligibility | Customer Cost | What’s included | How to start |
|---|---|---|---|---|
| Warranty | Eligible purchase on satyajewelry.com; original purchaser; defect under normal use within 1 year (lifetime for fine jewelry) | Customer pays shipping; one‑time repair or comparable replacement is covered | One‑time repair or, at our discretion, comparable replacement | Email customerservice@satyajewelry.com with order number and photos; await authorization |
| Paid repair | Items outside the warranty window or not eligible (e.g., FINAL SALE, Sample Sale, limited edition, or sale) | Quoted after assessment; customer pays repair and shipping | Case‑by‑case work such as restringing or component repair | Email customerservice@satyajewelry.com with photos for assessment |
Care that helps prevent repairs
Mindful care preserves the beauty and meaning of your piece. For deeper material guidance, see How to Care for Symbolic and Gemstone Jewelry, the metal comparison 18kt Gold‑Plated vs Sterling Silver Jewelry, water‑exposure tips in Can You Shower in Satya Jewelry?, and our materials overview in Jewelry Quality, Materials and Everyday Wear: An Honest Guide to Satya Jewelry.
- Store mindfully: Store jewelry dry, separately, and away from direct sunlight, moisture, and extreme temperature changes. A travel case helps protect chains and gemstones; our compact For the Journey Travel Jewelry Case is designed for secure, tangle‑resistant storage on the go.
- Remove before impact or chemicals: Take off jewelry before workouts, swimming, or cleaning to reduce stress and residue. For everyday‑wear ideas, explore Best Meaningful Jewelry for Everyday Wear.
- Know your materials: Our 18kt gold‑plated styles are made with 18kt gold over high‑quality recycled brass with a palladium coating, which helps bond the gold to the brass. Sterling silver is 92.5% silver and 7.5% copper with a lightly oxidized matte finish. For long‑term choices, compare 18kt Gold‑Plated vs 14kt Gold Necklaces.
If you’re refreshing a favorite chain while a repair is in progress, consider adding a meaningful charm like the Honor Your Truth Charm to carry your intention right away.
If you bought your piece somewhere else
Items purchased from non–Satya Jewelry retailers aren’t covered by our website warranty. Please contact the original store for their options or services. Additional return and repair timing notes are listed in our Refund Policy.
Frequently Asked Questions
Do discounted or sale items have warranty coverage?
No. FINAL SALE, Sample Sale, limited edition, and sale items aren’t covered by warranty and aren’t eligible for warranty repair or replacement. See the list of exclusions on Warranty & Repairs.
What proof do I need to start a claim?
Please email your satyajewelry.com order number and a clear photo of the issue to customerservice@satyajewelry.com. Warranty applies to the original purchaser; step‑by‑step instructions are on Warranty & Repairs.
How long will my repair take?
After authorization and receipt, standard repairs typically take about 4–6 weeks; malas, fine jewelry, and Treasure Box repairs may take 6–12 weeks. We’ll share an estimate by email after review. Time frames are outlined in the Refund Policy.
Who pays for shipping on warranty repairs?
The customer is responsible for shipping charges related to a warranty repair or replacement; we’ll provide packing and address instructions after review. See Warranty & Repairs for details.
Next steps
- Experiencing an issue? Email customerservice@satyajewelry.com with your order number and photos, or review the policy on our Warranty & Repairs page.
- Replacing or gifting with intention? Explore our symbolic Birthstone Collections or choose a sign that echoes your story in Zodiac.
