Career


eCommerce Specialist

The specialist will be responsible for providing day to day customer service, product knowledge support, and order fulfillment duties. They will report to the VP of eCommerce.

Responsibilities

  • Manage all eCommerce customer communication via email, social media, phone etc…
  • Maintain all aspects of the back end of the website, including uploading product images and copy.
  • Ensure online content is accurate and up to date on the Satya Jewelry website
  • Merchandise the website categories on a weekly basis with minimal guidance
  • Monitor inventory levels and alert the VP of eCommerce when items are low/out of stock
  • Upload and schedule all email blasts on Mailchimp
  • Generate reports as needed to support the eCommerce business such as best sellers and email performance analysis
  • Identify and implement SEO improvements and opportunities
  • Screen fraud orders daily through Authorize.net
  • Process returns, repairs and replacements
  • Process and acknowledge on-line orders and follow up on lost in transits, delayed and expedited orders
  • Assist Inventory Manager in packing and shipping orders as needed

Qualifications-

  • Experience with Shopify and Mailchimp
  • Some knowledge of HTML desired but not required
  • 1 year of web merchandising, ecommerce, or online retail experience
  • Exceptional communication skills, including writing emails, and verbal skills
  • Ability to thrive in a small business environment
  • Detail oriented and excellent follow through
  • Ability to balance work independently with minimal supervision and be able to respond effectively to competing priorities