Return Policy

E X C H A N G E S / R E T U R N S

If for any reason you are not satisfied with your purchase, or if you would like to exchange it, please return your jewelry with this form . We will gladly process an exchange or refund the full
amount paid (less shipping charges) within 30 days of purchase. Jewelry must be returned in original condition – unworn and with tags. Please package the jewelry in its original box with extra padding
in order to prevent damage during shipping. Satya Jewelry is not responsible for items lost in transit. At this time, online purchases may not be returned through our stores.
Charity, Custom Design Your Own Necklaces and Sale items cannot be returned or exchanged. Items with a Final Sale price adjustment are unfortunately not eligible for return or exchanges. All Sample Sale items are Final Sale.

M A I L I N G  A D D R E S S :
Satya Online
227 W. 17th Street
3rd Floor
New York, NY


Satya Jewelry offers a one-time replacement or one-time repair within the first year of purchase due to a manufacturer defect.  If your purchase was made at a non Satya Jewelry location, please return your item to the point of purchase as it may be covered under a different policy.  Repairs typically take 4-6 weeks to complete. Please be aware items purchased during One of A Kind and Sample Sale Event may not be able to be repaired or replaced.   Repair or replacement will be based on availability of materials.

 Mala’s, Fine Jewelry, bracelets and Treasure box pieces in need of repair will be assessed by our repairs department.  Within two weeks of receipt of your repair you will be contacted with an estimated cost.  Repair times on Mala’s, Fine Jewelry and Treasure Box will be 6-12 weeks.  Satya Jewelry does not offer replacement or repair on items purchased at Private or Sample Sale(s) at this time.

M A I L I N G  A D D R E S S :
Satya Online
Attn: Repairs
227 West 17th Street, #3A
New York, NY 10011

Be sure to package your repair in a secure box and mail it to us via USPS or any other insured delivery service. Satya Jewelry is not responsible for items lost in transit.

A D D I T I O N A L  Q U E S T I O N S
Call toll free 1-877-SATYA-NY (1.877.728.9269) or 212.243.6930 ext. 104 Monday - Friday 9am - 5pm EST. You may also e-mail us at