Return Policy


R E T U R N S

 

 If you received your Satya Jewelry order and are not satisfied with it, you are welcome to return it to our headquarters within 14 days of the date you received your order for a refund less shipping (if applicable), to the original method of payment. Please return your jewelry with this form .

The item(s) may only be returned within 14 days of receipt, returns after 14 days will be sent back to the buyer at buyer’s shipping cost.

We’ll send you a confirmation email as soon as your return has been received; please note that it may take 7-10 business days from the date you received this email for your refund to be processed. If returning for credit, a Satya Jewelry online code will be emailed to you in the amount of the items received. If it is a gift, please include the gift giver’s full name or email address to search for order information. If you do not have this information, we’re happy to help! You can email the customer service team at customerservice@satyajewelry.com or call us toll-free at 1-877-SATYA-NY (1-877-728-9269) 

All online purchases must be returned to Satya Online. Online purchases can not be returned or exchanged in store. 

Exclusions – Charity, Design your own Necklaces, Sample Sale, Sale, One of a Kind Events, & Items with a Final Sale price adjustment are not eligible for returns/exchanges. Gift cards are not redeemable for cash and cannot be returned for refund. SatyaJewelry.com is not responsible for lost or stolen gift cards.


M A I L I N G  A D D R E S S :

Satya Online
Attn: Returns
146 West 29th Street (RM 4E)
New York, NY 10001

 

R E P A I R S

Satya Jewelry offers a one-time replacement or one-time repair within the first year of purchase due to a manufacturer defect. Sample Sale and One of a Kind items can not be repaired or replaced. To inquire about a repair, please contact us below: 


A D D I T I O N A L  Q U E S T I O N S
Call toll free 1-877-SATYA-NY (1.877.728.9269) or 212.243.6930 ext. 104 Monday - Friday 9am - 5pm EST. You may also e-mail us at customerservice@satyajewelry.com